Nectar Health
Privacy Policy
Nectar Health (“Nectar Health”, “we”, or “us”) owns and operates the website located at nectarhealth.com and related platforms (the “Platform”). Your use of the Platform, including its content, services, and any products provided through the Platform (collectively, the “Service”) is subject to this Privacy Policy unless stated otherwise. By accessing the Service, you accept the terms outlined here.
We are committed to respecting your privacy and protecting your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles.
1. Collection of Personal Information
We collect personal data to provide you with our services. This includes:
- Personal Details: Name, email, phone number, address, and payment information.
- Health Information: Data relating to your health, including lab results and consultations.
- Usage Data: Information on how you use the Platform, including device identifiers, IP addresses, and browsing behavior.
- Geolocation Data: Where applicable, we may collect geolocation data based on your device’s settings.
- Third-Party Information: Information you share through integrations with other services (e.g., wearable devices).
2. Use of Personal Information
We use your personal information to:
- Deliver and improve our services (e.g., lab tests, telehealth services).
- Communicate with you regarding appointments, test results, and relevant health information.
- Process payments and manage billing.
- Provide tailored recommendations for health optimization.
- Ensure the security of our systems and prevent fraud.
3. Disclosure of Personal Information
We may share your personal information with:
- Healthcare Providers: Third-party doctors, labs, and pharmacies for providing medical services.
- Service Providers: Partners that help us deliver our services (e.g., payment processors, IT providers).
- Legal Obligations: Where required to comply with legal requirements or protect our rights.
- Consent: Other parties, if you have provided consent for sharing specific information.
4. Health Information
We comply with the Privacy Act in handling health data. While Nectar Health may not be subject to the same protections as a healthcare provider, any sensitive health information you share will be managed securely in line with Australian law.
5. Data Security
We implement appropriate security measures to protect your data from misuse, interference, loss, and unauthorized access. This includes encryption, firewalls, and secure server environments.
6. Cookies and Tracking Technologies
We use cookies to enhance your experience on our Platform, such as saving your preferences and tracking usage. You may disable cookies in your browser settings, though some features of the Platform may not function without them.
7. Access and Correction of Information
You can request access to, or correction of, your personal information at any time by contacting us via hello@nectarhealthlabs.com. We will respond promptly to ensure your data is accurate and up to date.
8. International Data Transfers
While our services are primarily based in Australia, we may transfer your information to service providers located overseas. In such cases, we ensure that the relevant protections apply to your data.
9. Retention of Information
We retain your personal information only as long as necessary to provide our services and comply with legal obligations. Once no longer required, we securely destroy or de-identify your data.
10. Children’s Privacy
Our Platform is not intended for users under 18. We do not knowingly collect information from minors. If we become aware of any such collection, we will delete the information promptly.
11. Changes to this Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with the updated effective date. By continuing to use the Platform after updates, you acknowledge the revised policy.
Contact Us
For questions or concerns about this Privacy Policy, please contact us at: hello@nectarhealthlabs.com
Nectar Health Pty